HOME RESERVATION
Book directly to receive a special promotional rate.
(Valid until: 30 / 11 / 2017)

Hotel Policy:
Payment Policy:
  • No fee is applied for payment made by any card type (applicable from 1 Jan.2014).
  • All Promotional rates are inclusive of 10% tax and 5% service charges.
Check-in/out Policy:
  • Check in: from 14:00;
  • Check out: no later than 12:00;
  • Early check-in: subject to room availability.
Late check-out policy:
  • Until 14:00 – 30% of the room rate plus tax.
  • Until 17:00 – 50% of the room rate plus tax.
  • After 17:00 – 100% of the room rate plus tax
Guarantee Policy:
  • A valid credit card will be required upon booking;
  • Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
  • Early arrivals and late departures: If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
Children Policy:
  • One Child under 5-year old: free of charge.
  • One Child from 5-year old to fewer than 11-year old: surcharge vnd 125,000 /person/room/night.
  • One Child from 12-year old or extra Adult: surcharge vnd 250,000 /person/room/night.
Cancellation/Amendment Policy:
This policy defines how to handle cancellations:
  • If cancellation/amendment is made 3 days prior to your arrival date, no cancellation fee will be charged.
  • If cancellation/amendment is made within 3 days, including reservations made within 3 days of your arrival, 1st night’s room rate and tax will be charged.
  • In case of no-show, 100% room rate will be charged.
  • Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable.
GREENHEAVEN GROUP © Copyright 2017